playspin Privacy Policy

1 Introduction

playspin ("we", "us", "our") operates the online casino and gaming platform accessible at playspin.net (the "Platform"). We are committed to protecting the personal information of every individual who interacts with our Platform, including registered players, visitors, and prospective users.

This Privacy Policy describes how playspin collects, processes, stores, shares, and protects personal data in connection with the operation of the Platform. It applies to all users located in the Philippines and is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account on playspin or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and close your account.

2 Data Controller

playspin is the data controller responsible for the personal data collected and processed through the Platform. As data controller, playspin determines the purposes and means by which personal data is processed.

playspin has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. The DPO may be contacted at: [email protected] (plain text — not a clickable link), referencing "Data Protection Officer" in the subject line.

3 Personal Data We Collect

3.1 Registration Data

When you create a playspin account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Philippine residential address
• Mobile number (Philippine network)
• Email address
• Username and encrypted password

3.2 Identity Verification (KYC) Data

In compliance with PAGCOR licensing requirements and Philippine anti-money laundering (AML) regulations, we collect:

• Copies of valid Philippine government-issued identification (e.g., PhilSys ID, passport, driver's licence, UMID)
• Proof of address documents (utility bill, bank statement dated within 90 days)
• Selfie or live verification image for identity confirmation
• Source of funds declaration where required by AML thresholds

3.3 Financial Data

• GCash account number, PayMaya account details, or bank account details used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and payment timestamps
• Wallet balance and gaming credit information

3.4 Gaming Activity Data

• Game session records including games played, bet amounts, outcomes, and session duration
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion elections

3.5 Technical & Device Data

• IP address and geolocation data
• Device type, operating system, and browser information
• Session identifiers and authentication tokens
• Platform interaction logs and error reports

3.6 Communication Data

• Support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Complaint and dispute records

4 How We Collect Your Data

playspin collects personal data through the following means:

• Directly from you — when you register, complete KYC, make transactions, contact support, or interact with any part of the Platform
• Automatically — through cookies, session tracking, and server logs when you browse or use the Platform
• From third parties — identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and where permitted by law, from PAGCOR databases

5 Legal Basis for Processing

playspin processes your personal data under the following legal bases as provided by the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil our contractual obligations to you as a registered player, including account management, transaction processing, and game delivery
• Legal obligation — processing required to comply with PAGCOR licensing conditions, Philippine AML regulations, tax reporting obligations, and data retention requirements
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights
• Consent — where we seek your explicit consent for optional processing activities, such as marketing communications. You may withdraw consent at any time.

6 How We Use Your Personal Data

playspin uses the personal data we collect for the following purposes:

• Creating and managing your playspin account
• Verifying your identity and age (21+) in compliance with PAGCOR requirements
• Processing deposits, withdrawals, and all financial transactions
• Delivering gaming content, bonuses, and promotional offers
• Detecting and preventing fraud, money laundering, and account abuse
• Monitoring gaming activity for responsible gaming purposes and identifying at-risk players
• Providing customer support and resolving disputes
• Complying with legal and regulatory obligations including PAGCOR reporting
• Improving platform performance, user experience, and game offerings
• Sending transactional communications (account confirmations, withdrawal notifications, security alerts)
• Sending marketing communications where you have provided consent (opt-out available at any time)

7 Sharing Your Personal Data

playspin does not sell your personal data. We may share your data with the following categories of recipients:

• PAGCOR and Philippine regulatory authorities — as required by our operating licence and applicable law
• Payment service providers — GCash, PayMaya, BPI, BDO, Metrobank, and other processors as necessary to execute financial transactions
• Identity verification providers — third-party KYC services that assist in verifying player identity and age
• Fraud prevention and AML services — services that assist in detecting suspicious activity and fulfilling anti-money laundering obligations
• Game providers — third-party game studios that supply games to the playspin platform may receive limited session data necessary for game delivery and integrity
• IT and hosting providers — infrastructure, cloud storage, and security service providers operating under binding data processing agreements
• Professional advisors — legal, audit, and compliance advisors under confidentiality obligations

All third parties with whom playspin shares personal data are required to process that data in compliance with applicable Philippine privacy laws and playspin's data protection standards.

8 Cookies & Tracking Technologies

playspin uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential cookies — required for the Platform to function, including session management and authentication. These cannot be disabled without impairing Platform functionality.
• Analytics cookies — used to understand how players interact with the Platform, identify popular features, and diagnose technical issues. Data collected is aggregated and anonymised where possible.
• Preference cookies — store your Platform preferences, such as language settings and responsible gaming configuration.
• Security cookies — support fraud detection and account protection measures.

You may manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use playspin's services.

9 Data Security

playspin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• AES-256 encryption for data stored at rest
• SSL/TLS encryption for all data in transit between your device and our servers
• Two-factor authentication (2FA) available to all players
• Access controls limiting internal data access to authorised personnel on a need-to-know basis
• Regular security audits and penetration testing by independent security firms
• Incident response procedures with mandatory breach notification timelines

In the event of a personal data breach that presents a risk to your rights, playspin will notify affected players and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by Philippine law.

10 Data Retention

playspin retains personal data for no longer than necessary for the purposes for which it was collected, subject to the following minimum retention periods required by law:

• Account and KYC records — retained for a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations
• Gaming transaction records — retained for a minimum of five (5) years for regulatory audit purposes
• Financial records — retained for a minimum of ten (10) years in compliance with Philippine tax and accounting requirements
• Support and communication records — retained for three (3) years following resolution of the relevant matter
• Marketing consent records — retained for the duration of the consent and for three (3) years thereafter as evidence of consent

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by playspin:

• Right to be informed — the right to be notified about how your personal data is collected and processed, as described in this Policy
• Right of access — the right to request a copy of the personal data playspin holds about you
• Right to rectification — the right to correct inaccurate or incomplete personal data
• Right to erasure — the right to request deletion of your personal data where processing is no longer necessary and no legal retention obligation applies
• Right to object — the right to object to processing based on legitimate interests, including profiling for direct marketing
• Right to data portability — the right to receive your personal data in a structured, machine-readable format and transmit it to another controller
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated

To exercise any of these rights, contact playspin's Data Protection Officer via live chat or email at [email protected]. playspin will respond to data subject requests within thirty (30) days.

12 Children's Privacy

playspin's services are strictly intended for individuals aged 21 years and above. playspin does not knowingly collect personal data from persons under 21 years of age. If playspin becomes aware that a registered account is held by a person under 21, the account will be immediately suspended and all collected data will be deleted.

If you are a parent or guardian and believe your child has provided personal data to playspin, please contact our support team immediately so we can take appropriate action.

13 International Data Transfers

playspin's primary data infrastructure is hosted within the Philippines. Where data is transferred to service providers or partners operating in other jurisdictions (for example, international game providers or cloud infrastructure partners), playspin ensures that adequate safeguards are in place, including:

• Binding contractual clauses requiring recipient parties to adhere to data protection standards equivalent to those required under Philippine law
• Transfer to jurisdictions recognised as providing an adequate level of data protection
• Data processing agreements meeting the requirements of the Data Privacy Act of 2012

14 Changes to This Privacy Policy

playspin reserves the right to update or amend this Privacy Policy at any time. All changes will be published at playspin.net/privacy-policy with an updated "Last Updated" date. For material changes that significantly affect your rights or how your data is processed, playspin will notify registered players via email at least seven (7) days before the changes take effect.

Your continued use of the playspin Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15 Contact & Data Protection Officer

For privacy-related queries, data subject requests, or concerns regarding playspin's data handling practices, you may contact us through the following channels:

• Live Chat: Available 24/7 in English and Tagalog via the playspin Platform
• Email: [email protected] — please include "Privacy Request" or "Data Protection" in the subject line

For unresolved complaints, you may also contact the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.